Week 1 response & week 2 response Essay Example | Topics and Well Written Essays - 500 words

Week 1 response & week 2 response - Essay Example Analyzing the scene it can be observed that the director has made use of a very attractive setting. The behavior and expression of the character reflects a confident personality. In addition, the costume of the character is well dressed and classy that depicts the character as the focus of the film. The direction of the camera is overlapped with the various angles to give dramatic backdrop to the action of the character. The camera revolves around the character starting with a stylish way the character carries his cigarette and answers the question to the interviewer in an upright manner. The background of the scene is manipulated with the props were smoke of a cigarette. I believe that the filmmaker has focused more on the character and his style to make him an attractive and desirable character. All the camera techniques and focused on the character, whereas the background of the setting is dull and less attractive than the clothing of the character. The techniques that the filmmaker has used for developing the scene allow the audience to get a closer look of the character. He makes use of tampopo examples to elaborate the colors of the character’s dressing in order to enhance his personality. The film in week 2 was Safe (1995), a horror film about a woman living alone suffering from a disease. The main character of the film revolves around a lady named Carol. In film making, the costume, light and makeup makes the character to be realistic and portray a real life character. I believe that the character Carol of the film Safe (1995) lights, makeup, costumes and setting gives a perfect touch to the character (Bordwell & Thompson, 2010, p. 113). The setting of a film set and soft makeup of the character can reflect character’s emotional state of mind. The color of the costume is brighter than the neutral colors in the background setting that makes the character appear soft while attractive. However, the costume of Carol is strong, and her body is

Jeep Grand Cherokees Crash tests Article Example | Topics and Well Written Essays - 250 words

Jeep Grand Cherokees Crash tests - Article Example This design change as per Chrysler was not due to fire concerns but to accommodate the spare tyre. As per Clarence Ditlow, (executive director of the Center for Auto Safety) rear impact crash tests of the Grand Cherokee carried out on the 1995, 1996 and 1999 models showed gasoline leaks that could endanger the occupants of the Grand Cherokee as well as the striking vehicle. The Center conducted similar tests with a 1995 Ford Explorer which maintained an intact fuel system. Based on a request by the Center for Auto Safety, The federal safety agency carried out a preliminary investigation of the 1993-2004 Grand Cherokees. As per the Center for Auto Safety, it had found 172 fatal fire crashes between 1992 and 2008 that caused 254 deaths. In one of the accidents in 1999, the driver of a vehicle that had struck the rear of a Grand Cherokee died while the occupants were severely burned. In another case in 2006, a 4 year old girl (Cassidy Jarmon) sitting in a child seat in the second row wa s severely burned in a Jeep Cherokee rear impact crash. While Cassidy survived the crash she died of burns and smoke inhalation two days later.

Analysing the Indian airline Jet airways and its management

Analysing the Indian airline Jet airways and its management Jet Airways is owned by London based billionaire Mr. Naresh Goyal and is a major Indian airline based in Mumbai, Maharashtra. It is Indias largest airline and the market leader in the domestic sector having market share around 27%. It operates over 400 flights daily to 71 destinations worldwide including 47 domestic destinations and 24 international destinations in 19 countries across southern Africa, Asia, Europe and North America. The fleet includes Boeing 737, ATR 72-500s, Airbus A330-200, and Boeing 777-300ER. Jet airways has been repeated adjudged Indias best airlines and won many national and international awards. Company took over Air Sahara in the year 2007 and renamed it as Jetlite. Deal was valued around US$ 500 millions and was largest in the history of Indian aviation. Jetlite is marketed between low cost airlines and full service airlines. Jet Airways is one of the youngest aircraft fleet in the world. Average age of the fleet is only 4.82 years only. The airline industry  exists in an  intensely competitive market. In recent years, there has been an industry-wide shakedown, which will have far-reaching effects on the industrys trend towards expanding domestic and international services. The major development in airline industry is the rapid expansion of global alliance. Such alliances led to provide extended services to customers and sharing cost like airport lounges. Jet airways products Major Products:- Tourist travellers to exotic destination Business travellers to all corner of the world Offering through Tie up with resorts and hotels (Packaged deal) Tie ups with local transportations (like with Hertz for local taxis) On Board shopping Associated Products: Currency exchange windows on major airports Cargo services to domestic and international destinations Jet airways customers The customers are segmented into business travellers and tourist travellers. The business travellers are mainly service driven and loyalty depends upon on-time flight schedule, convenience, privileged treatment and loyalty bonus. Customers of this segment are regular and do not shift very easily. The Tourist travellers are price sensitive and sometimes one time customers. They chose flight of destination to destination. Facilities like wide network through alliance partners, on- board services, lounges will always keep stay ahead in completion. Service management: What Company has decided to provide quality and premium and world class airline service at competitive price to passengers. Business travellers who have a priority to maintain timeline, looking for a comfort and convenience and willing to pay premium price. Also for leisure travelers and economy class passengers, they have a no frill segment with convenient in flight paid services. How Offering in time service in new age aircraft with better in-flight service during the traveling and taking care of passenger from booking ticket to ensure safe and comfort travel to reach at final destination. Where: In National and International travel sector When: Already in existence, however it is an evolving process and can be modified depending on the customer expectation. Why: To remain a preferred choice of Airline, which will benefitted for a growth prospects and enhance market share. Jet airways services: Service process design at JET AIRWAYS are designed after taking due consideration of customer segment and requirements to enhance customer satisfaction level. While delivering the service, an emphasized to keeping low cost and always striving to improve efficiency. On Ground Services >>> Check in Options Airport lounges Coach Bus services Immigration services In flight services >>> Entertainment Magazines Cuisines Convenience and safety Assistance >>> Medical assistance Assistance to unaccompanied minors Assistance for infants Assistance for elderly / disabled people Other services >>> Mobile updates Boarding card freebies Customer friendly services like mobile services Customer Delight approach in Jet airways Jet airways moving beyond customer satisfaction and endeavouring for customer delight. The entire organisation is working for creating customer loyalty and relationships which drives business growth and profitability. Service manager believes that customer satisfaction levels can be enhanced through effective customer complaint redressal system and delivering the promise, providing a personal touch, going the extra mile and resolving problems well. The customer feedback or listening customer voices through customer satisfaction index, customer feedback, market research, listening to frontline personnel and strategic activities involving customers. Each flight ensures customer feedbacks and service managers ensure feedback from different segment of customers. Customer complaints / feedback are helpful in providing opportunities for continuous improvements in product offerings, quality and customer services. Effective complaint management creates more customer retention than consistent satisfaction. When customer dissatisfaction addressed, such customers become more loyal to the organization and also provides more opportunities and challenges. Customer complaints can help in learn about meeting their expectations and needs, and enable to build a customer-oriented organization. Good customer feedback system will help in institutionalize learning and continuous improvement. Design and implement fully integrated feedback system followed by focused approach towards gathering customer feedback and integrating it with the companys approach and business strategies ensure improvised services for customers. Organization needs to know what customers are saying. Human Resource Management and Culture in Jet airways The concept of HRM includes recruitment, training, compensation and performance appraisal. Human resource management defines relationship between employees and organization through processes, practices and guidelines. The role of the HR department in Jet airways to create effectiveness in service system Increase effectiveness through job security, training and rewards lead to job satisfaction and motivation. Monitor and evaluate job performance, enhance job role to maintain excitement and reward the employees for their excellence Reward for long-term commitment Employees need to be treated in main stream of organisation Jet Airways gives high priority on HRM to provide essential services to the customer satisfaction and enhance shareholders value. Operates within adopted code of conduct and ethics, abide by law, rules and regulations of the stock exchange. Every employee including directors required to become familiar with code of conduct. Proper training to front end and back end staff Ensuring the basic skills and competencies to handle customer while check in and on board Each employee should avoid using his/her private interest while performing the duty objectively and effectively. Ambiguity and conflict resolution with fair and justifiable manner Reward and recognition as per the aviation industry practice Qualified and skilled crew members The HR practices like job design, employee empowerment, training, remuneration and careful selection processes lead to satisfied employees who deliver high levels of service quality. The employee motivation is critical to the results of the service delivered. The cycles of success and failure are based on the intertwined roles of employees and customers. The employees attitudes and behaviours are affected by human resource (HR) practices which further led to influence customers attitudes and ultimately impact the profitability. Higher employees satisfaction and motivation enhance service deliverance of individual and achieve higher service quality as well as lower employee turnover. It improves the customers perception and makes them more satisfied which further turn to loyal customer. Hence Jet airways became preferred choice of travellers and contribute to profitability. The HR practices like job design, employee empowerment, training, salary and careful selection processes lead to satisfied employees who deliver high levels of service quality. The Effective HR involvement in Jet Airways is the key to having a competent and committed workforce. The recruitment, training and competency development, performance monitoring and rewards and recognition are the key areas where Jet Airways implement effective HR policies to achieve a high quality workforce and high quality service experience for the Customer. The role of HR practices in airlines industry is competency development, employee empowerment, and collaboration. The service delivery gap is the performance gap when employees are unable and/or unwilling to perform the service at the desired level. The major factors which contributes to the performance gap are teamwork, employee-job fit, technology-job fit, perceived control, supervisory control systems, role conflict and role ambiguity The competent employee in Jet airways means first need to understand the importance of technical skills, behaviours and employee attitudes for specific roles and then hiring the right people and identifying strategies to develop them into excellent service providers. The greatest challenges for services managers in Jet airways are to develop employees to manage the complexity and conflicting demands of their roles. Frontline employees have to simultaneously meet customers expectations and organizational priorities. Sometimes demand of difficult customers can lead to feelings of stress, conflict and Frustration. The role stress has a negative impact on performance in terms of employees commitment, satisfaction, productivity and ability to deliver service quality to customers. Factors Contributing to Work Stress are role conflict, role ambiguity and role overload. The role stress can be reduced through leadership, empowerment and formalization. Collaboration among employees within organisation enables them to find solutions for critical and unforeseen problems. Sharing of experience and war stories enables people to learn. Collaborative team approach among employees in Jet airways is more important due to many services deliverance exhibit variability. The variables depend upon customers wants / needs, the frontline employees abilities/ attitudes and organizational support. Managers are unable to develop routines, procedures and manuals to deal with every contingency. Employees help and learn from one another through their experience. Employee Empowerment is a HR practice that gives the employees the authority to use decision making when confronted with diverse customer requests. One of service management principle is Decision-making authority as close as possible to the customer interface. It empowers employees for making decision, give employees the authority to use judgment and make prompt decisions when confronted with diverse customer requests. It leads to higher levels of job satisfaction and employee commitment. Employee Empowerment helps in customer satisfaction and employee motivation. Performance management system Performance measurement systems in Jet airways include various aspects on performance like financial, non financial and are customer-driven. A performance measure has to be integrated and balanced. The Balanced Scorecard comprises of financials, internal business, Innovation Learning and Customer. The Balance Score Card helps managers to stay focused on their strategy and objectives in line of organizations goals. Financial: Year on Year increase in companys revenue and profitability. Increase in market share Increase/ decrease in Customer segment Value creation for shareholders Lost baggage claim Any Accident/ technical faults Non Financial: Geography expansion Addition in number of flights, size of carriers Perceived value and image Corporate social responsibility (CSR) Employee attrition rate Customer Satisfaction Levels: Customer satisfaction survey Average Passenger per flight (Increase/decrease) Word of mouth service experience Code sharing with another carrier Round trip package for business and economy travelers Complimentary solution for hotels, taxi and site trip Steps for an integrated and balanced performance measurement system Work out vision and strategic performance measure Communicate performance measure Set out objectives sync with performance measures Integration in system and evaluation Strategic learning Value creation for customers and Service Innovation in service industry like Jet airways is driven by customer feedback. Efficient delivery of services, quality of delivery followed by performance put service organizations ahead in competition. Customer feedback gives an opportunity to understand customer need, formulate improved differentiated services and deliver effectively. Integration of cross functional thinking in process of creating value added services for customer gives opportunity to involve people is mission of the organisation. Jet airways made tie ups with various services like rent a car, hotels, shopping, dining in restaurant. Boarding pass of flight extends discounts from various premier outlets ranges 15% to 50%. Innovation gives competitive advantages to the organizations and also helps in sustain the desired performance. Innovation described as continually renewing offering (Products services). Diversity in work force that always willing to accepts new age technology and implement in deliverance resulted in scaling performance of the organization. A competitive advantage means distinctive competencies or capabilities and perceived differently by customers and stake holders. The competitive advantages can be offered through cost leadership, create differentiation and focus on specific product / market / customer segment. The sources of competitive advantages of Jet airways are superior skills, distinctive capabilities and outstanding resources .These sources of competitive advantage enable to offer superior customer value and leads to customer loyalty and profits. Competitive forces challenge the quality and delivery of products by imitation and substitutes. The competitive advantages are sustainable through ability to deliver high levels of service quality, manage higher productivity and efficiency and having a large base of loyal customers. Jet airways is commanding leadership position in Business traveller segment due to On time flight schedules and widest network. Tie ups with resorts hotels of exotic destination gives edge to jet airways in tourist travellers segment. This segment prefers product basket offerings which includes air travel, Resort / hotel arrangement and local conveyance. The sustainability of competitive advantages are challenged by technology, human resource skill, and capacity capability to deliver services The increasing participation of customers, the role of IT and the diminishing evidence for the traditional characteristics of services such as inseparability and heterogeneity are important in maintaining a sustained competitive advantage. Setting the highest standards ever seen in Indian skies, Jet Airways introduces delicious new menus, Jet airways become Indias first airline to offer In-flight entertainment and Jet mobile services, web check- in, self check in services at airport are few exceptional services offered. Jet Konnect flights offered low fares to the price sensitive customer segment. Excellent deliverance of comfort, entertainment and cuisine made jet airways one of the finest airlines in Indian skies. Productivity and efficiency is another aspect which makes customer delighted. The various factors affecting efficiency are: Individuals mood at work, health and well-being. Enhance relationships with customers colleagues Streamline work design and work processes Improve the physical environment Increase perceived organizational support The productivity and efficiency can be increased while identifying and reducing waste in processes, and in gaining the most from peoples skills, increasing job control and encouraging inter-personal, collaborative relationships. Challenges ahead. Some of challenges in airline industry are service quality, customer value, changes in information technology, eliminating waste, managing productivity, combating competitive forces, and measuring and monitoring performance in different ways. As an organization has to identify profitable segment of customers and need to extend knowledge of customers so that invest in the groups that are likely to bring the most consistent returns. The growth and sustainability of organization is driven by the profitability of the customers and not their numbers alone and profitability changes with changes in the customer acquisition and retention strategies. Frontline service work is complex which involves interactions with others, using ever-advancing technology, conveying intangibles such as information and solutions to problems, managing processes and dealing with role stress. Future customer service professionals will need enhanced cognitive capabilities (technical process skills) and affective competencies (emotional interaction skills). Technology is facilitating in increased customer self-service and reducing human interaction. Customers are performing tasks themselves and routine, repetitive work is being replaced by technology. Employees are becoming more specialized, work will be more demanding, and they will need to be better equipped to manage complexity and relationships. E-services and advance technology impacts the way businesses interact with their customers. Inclusion of new technology is fast replacing the front desk executive and bringing the company-customer interface right on the customers desktop. Service industry is having challenge of delivering consistently high quality service and service manager are focusing on Realign strategy to accommodate shortened information chains, and changing customer demands and preferences. Redesign processes and reassemble operations taking account of what can and should be back-office and front-office. Restructure to accommodate new work, new technological interfaces.

HR roles and responsibilities Essay -- essays research papers

In today’s competitive business market, it is very important to remember how effective planning and development play an important role in the overall success of the organization. The ability to plan and execute an effective strategy is only as good as the people that are placed in the positions to make these decisions. It is crucial to have an aggressive team that will be both competitive and motivated to carry out the objectives set forth. Not only is it important to understand how these individuals will effect the organization but also the importance of obtaining effective hiring practices. Real Estate human resources vary from agency to agency, but for larger companies, still has a strong presence in the company. Human resource management is truly the backbone for all organizations as it relates to the overall picture. Additionally, human resource management effects an organization through methods such as effective human resource planning, equal opportunity employment and affirmative action, the recruitment and selection process of staff and the manager’s ability to manage a safe and healthy work environment. The real estate industry provides many aspect of management related to strategic initiatives that directly affect the organization. In looking at the management in a real estate environment, there are many decisions that need to be made and how these decisions effect the organization and the staff is a crucial part of the success of the overall operation. Human resource management plays an important role in the development of accurate policies and procedures, staffing and management of personnel and individual job fulfillment and career planning. Let us not forget the basics of human resource management and how it relates to daily operations in a real estate environment. On a daily basis managers must understand that they are the representatives of human resources and how they react to staff members in certain situations directly effects the operation of the agency. Human resources development is a major function that consists not only of training and development but also of individu al career planning and development activities, organization development, and performance appraisals, an activity that emphasizes training and development needs (Mondy, et al, 2005a). Managers must understand that training and development of staff and management is cruci... ...to age, sex, race, religion, functional specialty, religion, sexual orientation, geographic origin, and lifestyle, tenure with the organization, or position and any other perceived difference. (Mondy, Noe, 2005d). As discussed, it is important not only for the manager to understand the importance of the human resource management process, but also the way that all aspects of the management an operation effect success. Human resources management certainly applied to daily operations and is very difficult to overlook when realizing the constant need to understand and determine solutions for your organization (Mondy, et al, 2005e).These practices are levels of awareness that every manager and employee must be aware of in a real estate company. Next time a staff member has a question about human resource planning, equal opportunity employment and affirmative action, the recruitment and process of staff or the manager’s ability to manage a safe and healthy work environment human resources one must remember how important an human resource manager is to the company. References Mondy, R., et al. (2005). Human resource management (9th ed.). Upper Saddle River, NJ: Prentice Hall, Inc.

located in Rosemount

The farm is located in Rosemount. Linstead, St Catherine. The distance from the farmer’s house to his farm is 200ft and about half mile from the town of Linstead. The size of the farm The size of the Rosemount farm is eight hectares which includes 6 sections of plots used to plant various crops. This is the usual size of small farms in the Caribbean because small farms size usually range from zero to ten hectares. Markets Britain and other European countries have traditionally been the main export markets for Caribbean agriculture. Due to increased competition, the Caricom market has become more important for regional agriculture.In Jamaica, small scale farmers mainly market their crops in the following ways: Directly to supermarkets such as: Shoppers Fair, and Hi-Lo. Higglers that come mainly from around the St Catherine area, includes Spanish town and Linstead. Directly to hotels some of which include: Altamont Court Hotel, Terra Nova All Suit Hotel, The Liguanea Club and Th e Spanish Court Hotel. Selling at monthly farmers market which is coordinated by Rural Agriculture Development Authority (R. A. D. A). To manufacturing companies like Grace Kennedy Ltd Directly to consumersThe produce from Rosemount farm is marketed in the following ways: Directly to higglers and export to the Caricom of Antigua and Barbuda The Caricom market has proven to very profitable for the Rosemount farmer and therefore allows him to adequately take care of his family, workers and will enable him to use some of the profits for future expansion of his farm. Labour Rosemount farm employs four female workers to assist with farming activities. No family member is employed to the farm. Additional labour is required on the farm to assist with the following farming activities.

Disco Demolition Night

On the eve July 12, 1979, at Comiskey Park in Chicago, Illinois, the double-header game was about to begin between the White Sox and the Detroit Tigers. However, it was not the baseball game that took the limelight that evening as along with the said baseball game was a promotional event dubbed, â€Å"Disco Demolition Night† spearheaded by WDAI Disk Jockeys Steve Dahl and Garry Meier who were both against the proliferation of Disco music which was then considered to be minority music as promoted by the blacks.Other than this, the two jockeys also reasoned out that disco was causing the demise of rock and roll and consequently, the cancellation of the rock and roll show of both of these jockeys from the airwaves. The event was meant to jack up ticket sales for the baseball game as well as make a statement against disco music as it promised tickets to the game for only 98 cents if the spectators brought with them old disco records in exchange.The management of the White sox felt that the event would be successful in bringing in a big crowd for the game and just as expected, instead of the initial estimates, the crowd swelled up to 90,000, quite too much for the 52,000 seat capacity of the stadium. (Wikipedia) So, the event did not only have the propulsion of the two disk jockeys but the support of the owner of the Red sox himself, Mike Veeck. The event began to become uncontrollable when after the first baseball game; the proponents of the said Disco Demolition Night took to the field and destroyed a huge pile of disco records using explosives.From this point on the crowd became unruly and people from the bleachers went to the field to destroy certain equipment and even steal chunks of the field itself. Television commentators later explained that even before the event began, the air reeked with the smell of marijuana and many people were just walking around as if they were not within themselves. The ruckus broke out into an uncontrollable riot even when t he proponents tried to use the PA system to implore the crowd to settle down.In the end, riot police had to intervene as six people were taken to the hospital for injuries and thirty-nine other were ‘arrested for disorderly conduct. ’ The officials of the Detroit Tigers refused to continue with the second game which was shortly forfeited in their favor on the grounds that the White Sox was not able to provide a suitable venue for the games. (Wikipedia) Bill Veeck, the father of Mike consequently had to face public reaction to the event; Mike was also eventually banned from Major League baseball because as a consequence of the event.Viewing the video of the event on YouTube is a validation of what was initially written in the Wikipedia article. However, the Wikipedia article did not include such details as the interview with Veeck, Dahl and Meier. These interviews revealed the intentions of these individuals in relation to the event gone haywire. Veeck simply said that t he event was a promotional activity which was organized to increase sales for the game while. Dahl, speaking for himself and in behalf of his partner Meier admitted that his purposes for the event stemmed from his dislike of disco music.However, if earlier circumstances are taken into consideration, it has to be argued that even prior to the event; Dahl had lost his rock and roll program because of the growing demand for disco music which was then emerging during that time. Disco music was then associated with the blacks and the underground which all the more made people curious about it. Dahl, in his interview with a television news program explained what he hated about disco music and although he did not directly admit that it had something to do with black culture, it was obvious that the disco patrons that he was describing at the moment were typical of the blacks.(YouTube) The mere fact that Dahl lost his radio show is reason enough for him to develop a grudge for disco music, notwithstanding racist issues that may have been left unspoken as disco, is, as mentioned, originally from the blacks. Another feature that is noticeable in the Wikipedia article when compared to the YouTube video is the fact that in the article injuries were reported. These injuries were not mentioned in the video; in fact the reporter kept on saying that there were no injuries. (YouTube)Obviously, the persons to blame for this particular event are the proponents, but when circumstances are considered, Mike Veeck should get more of the blame because over and above everybody else, he had the power to prevent it as the owner of the White Sox. Dahl was mere instrumental as the event’s organizer and besides, if profit is considered, Veeck would have had profited the most from the event. Nevertheless, all things considered, the people at the stadium were also partly to blame because of the lack of discipline on their part.However, if the claim of the Wikipedia article stating tha t there was a scent of marijuana in the air is considered, then it is possible that the crowd was not in their right mind during the event. In the case of the stadium and its management, such could have been prevented, possibly, if the management ensured that only a number representing the venue’s capacity was allowed into the venue. Since the crowd swelled up to thousands beyond the capacity, then it would have been impossible to control the crowd. The riot police was there when they were needed and need not have been there to begin with if not for the chaotic situation that ensued.All things considered, it is easy to lay the blame on certain individuals but it cannot be denied that such catastrophes cannot just result from a singular source; rather, it is a conglomeration of certain things happening all at the same time, at the right time, and with the right circumstances. Of course, the pointed finger will always single out the proponents, but in any case, they just organi zed the event, perhaps, the only mistake that they committed was their obvious negligence of what could happen, which, by the way, could not be accurately predicted as the facts would show.